FREQUENTLY ASKED QUESTIONS
Do I need an appointment?
Absolutely! We do require appointments. This allows us to cater to one bridal party at a time, ensuring that you receive our undivided attention as you find your dream gown and bridesmaid’s dresses.
Why is your boutique appointment only?
We want to make certain that our brides and bridesmaids receive an unforgettable experience. We believe that wedding gown shopping is just as much about the experience as it is about the gown itself. Providing the bride and her bridal party with our undivided attention and allowing them to have the entire boutique to themselves, creates an unforgettable experience.
Okay, but can I come in and browse?
Sure! You may come in and browse through our store at any time during the week. However, if you would like to chat about pricing, colors or styles or would like to try anything on during the week, then we do ask that you have an appointment. We want to give our undivided attention to our brides and bridesmaids. We hope you understand!
How long do appointments last?
Unlike other bridal boutiques in the area, our appointments run for 90 minutes, which gives our brides and bridesmaids enough time to try on several gowns/dresses in a relaxed and enjoyable atmosphere. We want to be sure not to rush you, so if you feel like you need more time, we are happy to accommodate when we can.
What should I bring to my appointment?
We suggest you bring nude colored undergarments, a strapless bra, and seamless underwear. This will give you the best preview of what your gown will look like on the big day. We also suggest you bring a pair of shoes approximately the same height that you plan to wear on your wedding day.
What size are your sample gowns?
Our in stock gowns are sample wedding gowns. Where possible, we have ordered in several sizes. However, the majority of our gowns range from size 6-10. You will be surprised by how good we are at adjusting & clipping to make sure you can tell what each gown will look like in your size. Please keep in mind that each collection may have different sizing. This will most often vary from street sizing. Therefore, we will take your measurements and find a sample that will be the best fit. Your gown will be made to measure.
Who should I bring to my appointment?
Often, brides bring their bridesmaids, mother, future mother-in-law, and sometimes even grandmothers! You may bring as many or as little people as you would like. However, if you do have a large party coming with you, we would love to know ahead of time so we can be sure to accommodate everyone!
What is the price range of your gowns?
Our gowns start from $900 and go up to around $4000. We carry an array of high-end and unique designers exclusive to Chantilly Couture within Oklahoma. We also carry a variety of short dresses for those brides who would like to change for their reception!
When should I start dress shopping?
Most of our bridal designers have a standard lead time of approximately 4-6 months. However, there are some collections that will allow rush orders with designer approval. We suggest that brides start dress shopping about 6-8 months before their wedding date. Bridesmaid designers have a standard lead time of about 10-16 weeks.
When will my gown arrive?
Special orders on wedding gowns take approximately 4-6 months, depending upon designer. Special orders on bridesmaid dresses take approximately 2.5-4 months, depending on designer.
How do I know what size to order?
All of our gowns are ordered by size. Your bust, waist, and hip measurements are taken and then compared to the individual designer's size chart. Our professional stylist will assist the customer with their appropriate size, however the customer will ultimately choose the size they wish to order their gown in. If a bride is in-between sizes, we always recommend ordering the larger size. You can always take a dress in, but can’t always take the dress out. Please keep in mind alterations may be necessary. Extra skirt length, sleeve length, train length, or extra size may be available at an additional charge.
Do you offer alterations?
Unfortunately, we do not at this time. However, we can provide you with information on several expert seamstresses in the area.
Do you offer shipping?
We will gladly ship any merchandise anywhere in the U.S. for an additional charge. Charges are case by case. Please inquire with us if this is something you may be interested in.
What are your payment options?
Due to the nature of the dresses being made to order, we require full payment at the time the order is placed.
What is your returns policy?
Due to the special nature of our merchandise all sales are final. All orders are specifically cut and dyed for each customer.